The role

As a Beauty Assistant, you are an essential part of a team that delivers the extraordinary service our customers expect from Debenhams Beauty. Maintaining the highest of retail standards, keeping up to date on product knowledge and replenishing stock, customer service is at the heart of what you do. An expert for all things Debenhams Beauty and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest trends and services we offer.

Your team

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. Now, we’re looking to the future. Since 2021, we’ve embraced some changes. We joined the boohoo group and have transformed into a primarily digital brand. Our vision is to be the UK’s leading online department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. That’s why we need you.

Working at our Beauty Store you will be part of our first store across the Boohoo Group. Spread across two floors and covering a total area of 7,552 sq. ft, our beauty store will give customers the chance to experience the latest from Debenhams.com Beauty, in unparalleled luxurious surroundings, selling luxury brands such as Lancome, Hugo Boss, YSL and more.

What you’ll be doing

  • Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
  • Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
  • Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
  • Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors

Working with us

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

More about you

  • A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • An example of our PACT values, a trusted and respected colleague who works well as part of a passionate team.
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • You’ll be a sales and service expert by upholding our PACT values (Passion, Agile, Creative and Team), you’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • Replenish stock, maintain the Debenhams Beauty standards and inspire others to deliver the same
  • You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation

Why join us

We’ve set our sights on dominating the global e-commerce fashion market, and because we’re 13 brands (and counting), there are plenty of opportunities to grow your career. Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.

  • You’ll get the opportunity to take part in our various share schemes
  • Benefits that support your health and wellbeing
  • There’s up to 40% discount off our all of our brands
  • Our social calendar? Next level
  • With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work

https://careers.boohoogroup.com