“I’ve made really genuine friendships, amazing memories and had plenty of fun along the way at boohoo group.”
Why did you apply to work for us?
Having worked as retail manager for a number of years I wanted to utilise my leadership and customer service skills closer to home without travelling to Manchester. boohoo were advertising vacancies, the business was growing rapidly so I applied and the rest is history as they say.
What’s the best thing about working for us?
I would have to say the people. I’ve made really genuine friendships, amazing memories and had plenty of fun along the way. But I must mention that the bonuses, the sample sales, the free shares and share-save schemes are all great benefits that not many businesses are able to offer in the current climate.
How would you describe the culture?
I would definitely describe the culture as fun, open door and inclusive – get your job done but have fun along the way.
What do you get up to in your role? What makes it different compared with other similar roles you’ve had?
My role, in short, is to ensure our customer service agents are working on the right platform where the volumes of customer service queries are coming in i.e., social, emails or webchat for all of our brands. This is so we are answering our customers queries and resolving them as quickly as possible. In addition, another part of my role is to plan daily/weekly activities into our workforce management system which includes things like overtime, annual leave, training etc and liaising with the CCMs, Team Leaders and support departments.
How has your career developed since you’ve worked here?
I am lucky that I have had lots of opportunities during my time with the business and I’ll be soon coming up to five years’ service. I spent my first four months with the business as a Customer Service Advisor, then became a Team Leader. During my time as a Team Leader I have lead many different teams including the Complaints and Admin team, the Premium Brands team and, in addition, had a secondment as Contact Centre Manager for PLT. I have been in my current role since September 2021.
What’s been your biggest achievement/proudest moment so far?
There has been many – this question is so hard…
But a really personal one of mine would be conquering Snowdon and Ben Nevis with six of my colleagues in 2020. The true spirit of teamwork was absolutely there throughout and at some point all of us needed the rest of the team to help get us up or down the mountains.
We raised in excess of £3,000 for Unicef which was way more than any of us anticipated.
What makes someone successful here?
I think it comes down to a few things – hard work and commitment, living our PACT values each day and driving your own development.
What do you think makes us unique as an employer?
We have so many brands now and who knows what could be next, where we will grow…there is always anticipation of what we can take on next. We have firm roots in the North of the country where the business grew from, which creates so many jobs for local people. We are always evolving.
Describe working here in 3 words.
Feel good spirit.