The role

Our PrettyLittleThing team has a new CRM Executive opportunity, this role will work to support the team on the the delivery of Email Marketing campaigns. Creating best in class, innovative campaigns across CRM marketing and supporting the strategic changes within the channel. This role would suit someone who has some previous experience working in CRM and has a passion for digital marketing & fashion.

What you'll be doing

  • Plan & execute all comms in the CRM calendar in line with the promotional & brand campaign calendar, selecting the right message to send to the right audience at the right time with support from the Senior CRM Executive
  • Support in driving the markets for which your sub-team is response for forward - suggesting and implementing continual improvement across all CRM channels
  • Collaborate with Senior CRM Executive to deliver the test & learn plan and ensure always-on approach to channel optimisation
  • Weekly and monthly channel performance analysis & insights reporting. Analyse and report on campaign effectiveness including recommendations for future campaigns
  • Collaboration with the graphics team to ensure all CRM creative helps support the wider CRM strategy. Monthly sessions to evaluate performance and processes

Working with us

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

More about you


  • Experience in a similar role, working in a CRM team
  • Excellent commercial understanding
  • A passion for data and analytics to proactively identify insights and an ability to effectively communicate these insights
  • Experience working with Bloomreach or similar  ­
  • Up to date knowledge of trends in CRM techniques
  • Have an interest in retail / online marketing
  • Have a keen eye for detail
  • Demonstrable customer-centric thinking
  • Self-motivated and enthusiastic approach to work
  • Ambitious, driven individual who excels in challenging environments
  • Team player, able to work with multiple business functions to achieve objectives
  • Ability to work to tight deadlines
  • Experience working on retail brands, preferably within the fashion sector

Why join us

PLT Perks

We know that as a company we are only as good as the people that we employ. We know our employees work tirelessly to make PLT the success it is today and in turn, we offer them some amazing benefits:

  • 25 days holiday plus bank holidays
  • Discretionary bonus scheme
  • 5% employer pension contribution
  • Company share scheme
  • Flexible working hours
  • Late start, early Friday finish
  • 4 x life assurance
  • Free parking
  • Free gym membership and classes on a daily basis including yoga, PT classes and sound relaxation
  • Employee assistance programme including 24-hour confidential helpline
  • 40% discount across 8 brands, 20% discount on Debenhams
  • Discount portal
  • Free fruit & tea/coffee
  • Subsidised cafe
  • Learning and development support and opportunities both internally and externally
  • Payday drinks monthly and ad hoc events throughout the year
  • As well as the great perks and benefits listed above upon joining you will also have access to several flexible benefits on our Reward Platform “Beyond” such as cycle to work, healthcare cash plan and technology loans