Your Role

The Fraud Strategy Manager is critical in maintaining the profitability and compliance of our lending business, developing and implementing a robust evidence-based strategy to combat all types of fraud that might be perpertrated through our retail credit proposition, including impersonation and account takeover fraud. Strategies and process must ensure we meet our obligations to customers and regulators, whilst minimising cost and maximising revenue for the business.

What you will be doing

  • Work with Head of Credit Risk and other key stakeholders to develop and implement an effective fraud strategy that minimises fraud risk without excessive friction
  • Lead a team of fraud analysts, providing training, coaching and guidance to enhance fraud prevention and detection capabilities
  • Keep abreast of industry trends and developments, ensuring the business is always one step ahead of the Fraudsters
  • Support the Head of Compliance by developing, delivering, and reporting on automated monitoring of customer accounts with indicators of money laundering and terrorist financing
  • Work closely with customer services to ensure effective and efficient fraud handling processes that deliver good customer outcomes
  • Report fraud performance and emerging trends to senior stakeholders, along with recommendations for strategies enhancements

What value you can bring

  • Experience of implementing and monitoring fraud prevention strategies
  • A strategic thinker capable of identifying new tools and leading a team to effectively implement them
  • Ability to communicate complex concepts in simple terms.
  • Strong data and analytical skills
  • Interpersonal skills and stakeholder management experience
  • The ability to work to tight deadlines and be able to prioritise a workload effectively

Please take note of our Pactt Behaviours to enable us to build our culture the way we like to

Passion - Positivity, commitment, and a can-do mindset.

Agile - Embrace change, act fast, and stay flexible.

Commercial - Trust instincts, make bold choices, and use data to drive actions.

Creative - Think outside the box, bring new ideas, and embrace initiative.

Team - One team, one family - appreciate and support each other.

Why Join Us?

  • You’ll get the opportunity to take part in our various share schemes
  • Core hours enable you to flex your working times around your needs on an ad hoc basis
  • Benefits that support your health and wellbeing
  • There’s up to 40% discount off our all of our brands
  • Our social calendar? Next level
  • With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work