The role

We’re looking for a talented Senior CRM Campaign Executive to join the CRM Marketing team at PrettyLittleThing.com. To be considered for this role you’ll need to have 3-5 years’ experience within a CRM or email marketing team. We’re looking for someone with a keen eye for detail, who is up to date with customer trends and behaviours, technically minded and can think outside the box.

Your team

For the team at PrettyLittleThing, that weekend-every-day feeling is a perk of working for us, and it’s the kind of vibe we’re all used to and expect. Our unique way of working speaks for itself: we work hard, and we play hard. Here at PLT, we strive to fly the flag for love, equality, and acceptance, working to use our platform to spread nothing but good vibes. #EveryBODYinPLT is our community that is all about body positivity, equality and supporting each other.


What you'll be doing

  • Plan and support high level customer communication strategy, across all territories and all channels
  • Support end-to-end delivery of CRM campaigns, including planning, briefing, implementation, and post campaign analysis
  • Ownership of campaign multivariate testing with a specific focus on behavioural campaigns whilst managing the upkeep of all behavioural campaigns
  • Weekly reporting on CRM performance and sharing / presenting this to the wider business.
  • Work with customer insight and other internal key stakeholders helping to refine customer segmentation, strategy and key areas of opportunity for the team
  • Manage key business relationships, where applicable, with external suppliers
  • Support key stakeholders included the CRM manager on key projects or areas

Working with us

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles.

More about you

  • 3+ years in a similar role, working as a CRM Executive or Senior
  • Excellent commercial understanding
  • Experience of analysing and interpreting data
  • Experience working with Exponea or enterprise level ESP
  • Strong knowledge of customer behavioural campaigns
  • A good understanding of excel and Microsoft office

Why join us

PLT Perks

We know that as a company we are only as good as the people that we employ. We know our employees work tirelessly to make PLT the success it is today and in turn, we offer them some amazing benefits:

  • Free parking
  • 25 days holiday
  • Free on-site gym with daily classes (due to current restrictions, live PT sessions)
  • Discretionary Bonus Scheme
  • Company shares schemes - including a ' Save As You Earn' scheme
  • 40% staff discount (including PLT, Boohoo, Boohoo MAN, Nasty Gal, Coast, Warehouse, Misspap)
  • Monthly social events (including pay day drinks, Employee Appreciation Day etc.)
  • Salary sacrifice pension scheme with 5% employer contribution
  • Flexible working hours
  • Cycle to work scheme
  • Childcare support through the Government
  • Health cash plan
  • Personal development opportunities to learn and grow at work

Hybrid Working Policy

PLT offers increased flexibility with working from the office and home in the form of our smart working policy. In brief each department has a set amount of days allocated to office time and working from home to ensure you get the best of both worlds.

Equal opportunities

Here at PLT we not only embrace diversity we celebrate it! We are proud to be an equal opportunities employer and we’re continuing to build an inclusive environment for our employees. We know we are better together, and we will continue to build a team that represents a variety of skills, perspectives, and backgrounds.

Reasonable Adjustments

PLT want to give everybody the chance to perform their best whether that is during an interview or whilst at work. Should you require any reasonable adjustments please let the talent team know.